Privacy Policy - Coorgam Naturals

COORGAM NATURALS

(Arjun Nirvana Honey Farms)

Street No. 4, Vivek Nagar, Chikkadpally, Hyderabad – 500 020, Telangana

FSSAI Lic. No.: 23625030006421

PRIVACY POLICY

Effective Date: January 2026 | Version 1.0

1. Preamble

Coorgam Naturals, a trade name of Arjun Nirvana Honey Farms, a proprietorship concern registered under Indian law, having its principal place of business at Street No. 4, Vivek Nagar, Chikkadpally, Hyderabad – 500 020, Telangana (hereinafter referred to as “we”, “us”, “our”, or “the Company”), operates the e-commerce website accessible at www.coorgamnaturals.com (hereinafter “the Website”) for the sale of natural honey, coffee, spices, and allied products directly to consumers across India.

This Privacy Policy (“Policy”) governs the manner in which we collect, use, store, share, and protect information obtained from visitors, registered users, and purchasers (“you”, “your”, “User”) of the Website. It is published in compliance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and such other applicable laws and regulations as may be in force from time to time in India.

By accessing the Website, creating an account, placing an order, or interacting with us through any channel including WhatsApp or electronic mail, you unconditionally agree to this Policy. If you do not agree, you are requested to discontinue use of the Website forthwith.

2. Information We Collect

2.1 Information Provided by You

We collect the following categories of personal information that you voluntarily provide to us:

Full name, delivery address, billing address, city, state, PIN code, and country
Mobile number and email address
Payment-related information processed securely through Razorpay Payment Gateway (we do not store card numbers or UPI credentials)
Account login credentials (username and password, stored in encrypted form)
Feedback, reviews, testimonials, and communications submitted by you
WhatsApp messages and communications initiated by you to our business number

2.2 Information Collected Automatically

When you visit the Website, we may automatically collect:

IP address, browser type and version, operating system
Pages visited, time spent, referring URLs, and clickstream data
Cookie identifiers and session tokens (see Clause 6 below)
Device type and screen resolution

2.3 Information from Third Parties

We may receive information from payment processors, logistics and courier partners, and advertising platforms (such as Meta or Google) to the extent necessary for order fulfilment and marketing analytics. Such information is received only for lawful purposes and subject to contractual confidentiality obligations.

3. Purpose of Collection and Use

We use the information collected for the following purposes:

Processing, confirming, and fulfilling your orders and managing returns or refunds
Creating and managing your user account on the Website
Sending transactional communications including order confirmations, shipping updates, and invoices
Providing customer support and resolving disputes
Sending promotional communications, offers, and newsletters — only where you have consented or not opted out
Improving the Website, our products, and our services based on usage analytics
Complying with applicable legal obligations, responding to regulatory enquiries, or defending legal claims
Preventing fraud, unauthorized transactions, and abuse of the Website

4. Disclosure of Information

We do not sell, rent, trade, or otherwise transfer your personal information to third parties for their independent marketing purposes. Disclosure is made only in the following limited circumstances:

4.1 Service Providers

We engage third-party vendors strictly for operational purposes including Razorpay for payment processing, logistics and courier companies for delivery, and cloud hosting providers for website infrastructure. These parties are permitted to use your information only to perform services on our behalf and are bound by confidentiality obligations.

4.2 Legal Requirements

We may disclose information where required by law, court order, or governmental authority, or where we believe in good faith that disclosure is necessary to protect our legal rights, prevent fraud, or ensure the safety of any person.

4.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of the business, your information may be transferred to the successor entity, subject to the same protections afforded under this Policy.

5. Sensitive Personal Data

We do not, as a matter of policy, collect sensitive personal data such as passwords (other than account passwords stored in encrypted form), financial information beyond what is required for payment processing, health or medical data, biometric data, or religious or political beliefs. Any financial information transmitted to Razorpay is governed by Razorpay’s own privacy and security policies, and we bear no liability for the same.

6. Cookies

We use cookies and similar tracking technologies to enhance your experience on the Website. Cookies are small data files stored on your device. We use:

Session cookies — to maintain your login session and shopping cart
Persistent cookies — to remember your preferences on return visits
Analytics cookies — to understand Website traffic and user behaviour (via tools such as Google Analytics)
Marketing cookies — to serve relevant advertisements on third-party platforms

You may disable cookies through your browser settings; however, doing so may affect the functionality of the Website. By continuing to use the Website with cookies enabled, you consent to their use.

7. Data Retention

We retain personal information for as long as your account is active, as necessary to provide our services, or as required by law. Order records and transaction data are retained for a minimum period of seven (7) years in compliance with applicable tax and commercial laws. Upon expiry of the retention period, data is securely deleted or anonymised.

8. Security

We implement reasonable technical and organisational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure. These include SSL/TLS encryption for data in transit, access controls, and secure server infrastructure. However, no system of transmission over the internet is completely secure. We shall not be liable for any breach that occurs despite reasonable security measures, unless such breach is directly attributable to our gross negligence or wilful misconduct.

9. Third-Party Links

The Website may contain hyperlinks to third-party websites. This Policy does not apply to such external websites. We have no control over their content or privacy practices and accept no responsibility or liability in connection therewith. You are advised to review the privacy policies of any third-party websites you visit.

10. Children’s Privacy

The Website is not directed to persons under the age of 18 years. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal information without parental consent, we will promptly delete it. Parents or guardians who believe that their child has submitted personal information to us may contact us at the address below.

11. Your Rights

Subject to applicable law, you have the right to:

Access the personal information we hold about you
Correct inaccurate or incomplete information
Request deletion of your personal information, subject to legal retention requirements
Withdraw consent to marketing communications at any time by writing to us or using the unsubscribe mechanism in our emails
Lodge a complaint with the relevant regulatory authority

Requests may be submitted to us at the contact details set out in Clause 13 below. We will endeavour to respond within a reasonable time, not exceeding thirty (30) days.

12. Amendments

We reserve the right to amend, update, or modify this Policy at any time without prior notice. The revised Policy will be published on the Website with an updated effective date. Your continued use of the Website after such publication shall constitute your acceptance of the revised Policy. We encourage you to review this Policy periodically.

13. Grievance Officer and Contact

In accordance with the Information Technology Act, 2000 and Rules thereunder, the name and contact details of the Grievance Officer are as follows:

Grievance Officer: Dr. Sushmitha Vadrevu

Organisation: Arjun Nirvana Honey Farms (trading as Coorgam Naturals)

Address: Street No. 4, Vivek Nagar, Chikkadpally, Hyderabad – 500 020, Telangana

Email: hi@coorgamnaturals.com

WhatsApp: +91 81792 37996

We shall endeavour to acknowledge your grievance within forty-eight (48) hours and try to resolve it within one (1) month of receipt.